Terms & Conditions

1. Service and booking confirmation

Phnom Penh Taxi & Car Rental provides private taxi, airport transfer, sightseeing, intercity transport, and car rental with a driver in Cambodia. A form submission, WhatsApp message, email, or quotation request is not a confirmed booking. A booking becomes confirmed only after our team accepts it in writing and, when required, receives the requested deposit.

The booking confirmation identifies the agreed date, pickup time, route, vehicle category, passenger count, luggage, price, and any inclusions or exclusions. Please review it promptly and report any error before travel.

2. Passenger and booking information

The person making the booking must provide accurate contact details, pickup and drop-off locations, travel date and time, flight or train details when relevant, passenger count, luggage quantity and size, and any child seat, accessibility, golf bag, or special-equipment requirement. The booking contact is responsible for sharing these terms and journey information with every passenger.

We are not responsible for disruption caused by incomplete, inaccurate, or late information. Material changes to the route, schedule, passenger count, or luggage may require a different vehicle or revised price.

3. Prices, deposits, and payment

Prices are normally quoted in US dollars unless another currency is agreed. Unless the quotation says otherwise, the price includes the vehicle, driver, and fuel for the confirmed itinerary. Expressway tolls, parking, attraction tickets, border fees, ferries, additional stops, overtime, and other route-specific costs are excluded unless they are expressly listed as included.

We may require a deposit of up to 50% to secure a vehicle, especially for large vehicles, multi-day trips, special dates, or advance reservations. The confirmation will state the deposit, balance, payment method, and due date. Bank, card, currency-conversion, or transfer charges are the customer's responsibility unless agreed otherwise.

4. Cancellation, changes, and no-shows

Unless a quotation states a different rule, a booking may be cancelled without a service charge when we receive notice at least 24 hours before the confirmed pickup time. A late cancellation, no-show, or failure to meet the driver may result in loss of the deposit or a charge reflecting the vehicle reserved and costs already incurred.

Date, time, route, or vehicle changes are subject to availability and may change the price. If we must cancel a confirmed service, we will offer a reasonable replacement where possible or refund the amount paid to us for the cancelled service. Journey-specific refund terms stated in the confirmation take priority.

5. Pickup, waiting time, and delays

Passengers should be ready at the confirmed pickup point and keep their telephone or WhatsApp available. Airport passengers should provide a current flight number. Flight tracking helps us plan, but it does not guarantee unlimited waiting or protect against every schedule change.

Waiting time, overtime, unplanned stops, substantial route changes, or a pickup outside the agreed area may incur an additional charge. We will explain the applicable charge before continuing whenever it is practical to do so.

6. Vehicles, passengers, and luggage

Vehicle capacity depends on both passengers and luggage. The customer must not exceed the confirmed capacity or carry unsafe, illegal, or undeclared oversized items. If the booked category cannot safely carry the group, a larger available vehicle and additional charge may be required.

Vehicle photographs are examples of a category and do not guarantee a specific colour, registration, model year, or exact vehicle unless confirmed in writing. We may provide a comparable or higher-capacity substitute when operationally necessary, without reducing the agreed service standard.

7. Safety, conduct, and property

Passengers must follow Cambodian law, the driver's reasonable safety instructions, seat-belt requirements, and vehicle rules. Smoking, illegal substances, dangerous behaviour, harassment, or intentional vehicle damage is not permitted. We may stop or refuse service when safety is at risk, without a refund for the unused portion where the passenger caused the issue.

Customers are responsible for damage or exceptional cleaning caused by their group. Please check the vehicle before leaving. We will make a reasonable effort to locate lost property but do not guarantee its recovery, storage, or delivery.

8. Delays, service partners, and liability

Travel times are estimates and may be affected by traffic, weather, road conditions, accidents, border procedures, public events, government action, mechanical problems, or other circumstances outside reasonable control. Customers should allow sufficient time for flights, appointments, and other connections.

We may use a trusted driver or transport partner to fulfil a booking. Vehicles and drivers must meet applicable Cambodian licensing and insurance requirements. To the extent permitted by law, we are not liable for indirect or consequential loss, missed connections, or losses caused by incorrect passenger information or events outside reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.

9. Privacy, law, and updates

Personal information is handled according to our Privacy Policy. These terms are governed by the laws of Cambodia. Please contact us first so we can try to resolve any concern fairly. We may update these terms when our services, legal obligations, or business practices change. The updated version applies from the date shown on this page and does not change a confirmed booking retrospectively.