Terms & Conditions

Terms & Conditions

USE OF THE SERVICES

As a condition of your use of the Services, you warrant that:
1. You will use the Services in accordance with these Terms;
2. you will only use the Services to make legitimate reservations for you or for another person for whom you are legally authorized to act;
3. you will inform such other persons about the Terms that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
4. all information supplied by you to the Services is true, accurate, current and complete; and
5. we offer car (good conditions) + driver and fuel (transfer each way); and
6. our driver’s accommodation is included with total price (tour).
7. driver works for you 10 hours (tour); ex: 7 am – 5 pm or so ; and
8. if you use car over time, we surcharge per hour in calculate of our team (tour).

ONLINE BOOKING PROCEDURE

The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.

PAYMENT

We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa), debit card (Visa/Delta, Visa/Electron), bank transfer and PayPal. The use of PayPal is only possible for bookings exceeding a certain amount and the customer will be charged an admin fee.
Prices are charged in USD and any currency conversion facility is provided as an approximation tool only.

If You Make Purchases from Us
This section applies to any purchase of our Service.

  • Billing / Electronic Receipt
    You agree to pay all fees and charges that you incur subject to the payment terms that will be disclosed to you at the time you make your purchase. When you make a purchase from us, you must provide us with a payment method. You must be authorized to use the payment method. You authorize us to charge you for the Service using your payment method. You will pay all charges in advance. You are liable for charges incurred by you until termination of Service. You are responsible for any charges imposed by your credit card issuing bank for exceeding your account limits or overdrawing your account.
  • Refunds
    We offer free cancellations or booking changes if you cancel or change your booking 24 hours before your scheduled service, no any charges. If you cancel or change less than 24 hours of your scheduled service, no refund will be provided and you will be charged the full booking fee. Should a refund be issued by us, all refunds will be credited solely to the payment method used in the original transaction. We will not issue refunds by cash, check, or to another credit card or payment mechanism.

CANCELLATIONS BY YOU

Any cancellation of Contract must be made in writing by email addressed to our Customer Service Centre. You may cancel booked Transfer , Services and Tour separately or cancel the whole Booking.
If we receive your cancellation request more than 24 hours before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be refunded in full. No monies will be refunded for cancellations received less than 24 hours from the scheduled time of the Transfer Service or Tour you wish to cancel.

TRANSPORTATION SERVICES

We offer a range of services to which the Transport Operators have given their accord. These are private Transfer Services / Tour.
The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.

In the event that you are unable to locate the driver of your private transfer / tour, it is your responsibility to contact us on the 24/7 telephone numbers  or WhatsApp +85587808181 printed on your Transfer Voucher or in email system. If you fail to call these numbers and make alternative travel arrangements, we will be unable to provide the service, the our team will be relieved of their obligations and a refund will not be due. If your private transfer driver cannot locate you, a member of our Customer Service team will call the mobile phone number provided in the booking.

Please ensure that you travel with this mobile phone and that it is switched on while you are waiting for your luggage or clearing customs. If we cannot locate you or reach you on the number provided, we will be unable to provide the service and a refund will not be due. For non-airport collections, we must receive your telephone call within 10 minutes of your scheduled pickup time. An electronic record of all calls received to the 24/7 numbers is kept by a third party telecoms provider, and shall be used as proof in the event of a dispute as to whether the numbers were called or not.

Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorised by a member of our team. If authorized to take alternative transport, please ensure that you obtain a receipt and submit it to our Customer Care team for review. No payment will be due for travel expense claims submitted without valid receipts.
You are responsible for checking the agreed pickup time and for ensuring that you arrive at the airport, station or port with enough time to check in or make any other preparations for your journey.